Frequently Asked Questions
Everything you need to know about your Moon Magic experience.
What materials are used in your jewelry?
We use high-quality materials including 925 Sterling Silver, 14k Gold-filled, and ethically sourced genuine gemstones to ensure durability and a premium feel.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
Do you offer a warranty on your products?
Yes, every piece of jewelry comes with a 6-month warranty covering manufacturing defects. This does not include normal wear and tear or accidental damage.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.